At RCS Outdoors, your satisfaction matters. Because we deal in regulated firearms, ammunition, and related accessories, our return and refund policy is built around both customer service and federal/state firearms law.
Time Window
You may request a return within 14 days of delivery for most items. Returns requested after 14 days are typically declined.
Firearms
Firearms are subject to federal law. Once a firearm has been transferred to you through a Federal Firearms License (FFL) — meaning your background check (4473) has been completed and the firearm has left our possession — the transfer is generally final.
- Unopened, untransferred firearms (still with our FFL or your receiving FFL): may be returned within the 14-day window for a refund, less shipping and credit card processing fees.
- Transferred firearms (4473 completed in your name): we cannot accept these as returns. If you believe your firearm is defective, contact the manufacturer directly — most firearms carry a manufacturer warranty.
- Manufacturer warranty issues: most firearms manufacturers offer direct warranty service. We are happy to provide guidance and contact information for major manufacturers.
Ammunition
For safety and liability reasons, ammunition sales are final. We do not accept returns or exchanges on ammunition, primers, powder, or reloading components.
Magazines, Accessories, Optics, and Apparel
Unopened items in original packaging may be returned within 14 days for a refund, less return shipping. Opened items may be eligible for store credit at our discretion if unused and in resaleable condition.
How to Initiate a Return
Email brad@rcsoutdoors.com with:
- Your order number
- The item(s) you wish to return
- The reason for the return
Do not send items back without first receiving a Return Merchandise Authorization (RMA) number from us. Returns without an RMA will not be processed.
Shipping
- You are responsible for return shipping costs unless the return is due to our error (wrong item shipped, item damaged in transit).
- We recommend insured, trackable shipping. RCS Outdoors is not responsible for items lost or damaged in return transit.
- Return address will be provided with your RMA.
Refunds
Once we receive and inspect your returned item:
- Approved refunds are processed within 7 business days
- Refunds are issued to your original payment method
- Credit card processing fees (approximately 3%) are not refundable
- We may apply a 15% restocking fee on returns of opened firearms accessories or special-order items
Damaged or Wrong Items
If your order arrived damaged or you received the wrong item, contact us within 48 hours of delivery at brad@rcsoutdoors.com. Include photos of the damaged item and packaging. We will arrange replacement or refund at no cost to you.
Questions?
Contact brad@rcsoutdoors.com or call (540) 379-5120.